Welcome to Bihar Bites! These Terms and Conditions (“Terms”) govern your access to and use of our website, including the purchase of products. By using this website or placing an order, you agree to comply with these Terms. These Terms ensure that your experience with Bihar Bites is safe, clear, and legally protected.
1. Website Use
- You must be at least 18 years old to use this website or make a purchase. If you are under 18, please use the site only under adult supervision.
- You agree not to misuse the website or use it for any illegal, harmful, or unauthorized activities.
- Bihar Bites reserves the right to refuse service to anyone at any time for any reason.
2. Product Availability
- All our products, especially Thekua and other traditional snacks, are handmade in small batches.
- Availability may change at any time without prior notice.
- We reserve the right to limit quantities or cancel orders if a product is out of stock or in case of suspected misuse.
3. Pricing & Payments
- All prices on our website are listed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
- Payments can be made via approved payment gateways such as Razorpay, UPI, or Cash on Delivery (if available).
- Bihar Bites is not responsible for transaction failures caused by payment gateway issues.
4. Order Confirmation & Delivery
- After placing an order, you will receive an order confirmation email or SMS with your order details.
- We usually dispatch orders within 2–3 working days, depending on stock availability.
- Delivery times may vary based on your location. We are not liable for courier delays.
5. Returns & Refunds
Since our products are perishable food items, we do not accept returns once the package is opened.
Refunds are only provided in the following cases:
- If the product is damaged during delivery (with valid proof)
- If you received the wrong item
Refund requests must be raised within 48 hours of delivery by contacting our support team.
6. Intellectual Property
All website content (including logos, text, images, designs, recipes, etc.) is the property of Bihar Bites.
You may not copy, reproduce, or use any material without written permission from us.
7. User Responsibilities
- Provide accurate and complete information while placing an order (name, address, contact details).
- Do not post any spam, harmful, abusive, or misleading content on our site.
- If you create an account, keep your login details secure and confidential.
8. Third-Party Links
Our website may contain links to third-party websites (like payment gateways or courier tracking sites).
We are not responsible for the content, privacy practices, or services of those external sites.
9. Limitation of Liability
Bihar Bites is not liable for any indirect, incidental, or consequential damages arising from:
- Use of our website
- Delays or failures in delivery
- Allergic reactions or misuse of our products
Please read ingredient lists carefully before consumption, especially if you have allergies or dietary restrictions.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
It’s your responsibility to review this page periodically for any changes.
11. Governing Law
These Terms are governed by the laws of India. Any disputes will fall under the jurisdiction of Delhi, India.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📧 Email: biharbites@gmail.com
📞 Phone: +91 XXXXXXXXXX
🏠 Address: Uttam Nagar, Delhi – 110059, India